FAQs

How do I find my nearest store?
Visit our Stores page or give us a call on 0800 44 99 22 (ext 1)
 

What payment methods to you accept?

Our stores accept cash, Eftpos, Farmers Card, or Credit Card (Visa, Mastercard, Q Card, GemVisa)

 Our online store accepts Mastercard, Visa, Q Card & Gem Visa. Payments are securely processed through Payment Express.

 

Do you show everything on your website that is available in store?

We have new styles arriving in store all the time. We do our best to display everything that is available in-store on our website, but sometimes you may find some extra items in store. If you can't find what you're looking for online, visit your closest store.

 

Does The Design Store offer interest free terms?

Yes, we offer a range of payment options. Visit our Finance Page to find out all about these offers, including our long-term finance offers not currently available through our online store.

 

Who can I contact for a product query?

The team in your closest store will be happy to help you with product information. Call 0800 449922

 

Should I measure things up before I come in to buy furniture?
Yes please! Whether you are buying online or in store we recommend that you measure not only the space where it will go, but also the entrance to your home and the way into the room.

 

Do you offer furniture assembly?

Yes, we can assemble products for you, or arrange a third party to put everything together for you. Just ask when you're buying furniture or give us a click here for more information

 

Is there a The Design Store Gift Card?
Yes there is, and the lucky person you give it to can use it at The Design Store, The Eden Collective or The Home Stager. We have two options of Gift Cards, either for in store or online use. Online gift cards can only be purchased & used online. In store gift cards can be purchased online, but cannot be redeemed online. Visit the Gifting page to learn more about The Design Store gift cards.

 

How do I connect with The Design Store?

We would love for you to join our VIP club and receive product information, inspiration, styling tips & tricks, the latest deals and special VIP discounts. Join our VIP club online or at your local store. To learn more about our VIP club click here. You can also connect with us on Facebook or Instagram.

 

What if I have missing parts in my order?
If you think you haven't received all the parts you should have, please contact us so we can arrange for the part to be sent to you.

 

What can I do if my order doesn't arrive within the expected time frame?

If you haven't received your parcel after the expected delivery time, you are welcome to contact our friendly customer service team. Contact Us with your order details and we'd be happy to look into it for you.

 

I have received an order that's not mine, what should I do?

Sorry! Mistakes occasionally happen where you might receive an order that is not yours. If this happens, please Contact Us and we'll take care of it as smoothly as possible.

 

Can I change or cancel my order once it's been dispatched?

Don't panic! Mistakes do happen. Depending on whether the order has been processed and shipped, you may be able to cancel the order by calling us on 0800 449922 or completing the contact us form. Please note - we will always do our best to accommodate your request but you may be liable for additional freight costs to return any items purchased in error. See our in store returns policy, or  online order returns policy

 

What if I receive a product that is damaged?

If you believe there is damage to the products you've ordered, please Contact Us or contact the store fulfilling your order. It is helpful to us processing your claim if you can send us some pictures showing the damage.

 

Why is the colour of the product on the website picture different to the product?

We try our best to ensure the colour in the image is an accurate representation of the colour of the product, but it can appear slightly different depending on the screen you are viewing it on.

 

How long will delivery take?

At the time of purchase, we will let you know approximately when the order will arrive. A member of our team will contact you in advance if the order cannot be delivered in full at the time. For more information, for online orders click here, or for purchases made at your local store click here.