IMPORTANT MESSAGE REGARDING
COVID-19 & CUSTOMER DELIVERIES
The Design Store is working with published guidelines in dealing with Covid-19, currently at Level 2 status, with everyone’s safety and health in the forefront of our minds.
All our drivers wash their hands regularly when at our warehouse, and each vehicle has hand sanitiser which is used before and after every delivery.
On arrival at the delivery address, our drivers have been instructed to ask if anyone at the address has been in close contact with a coronavirus case, in self-isolation, or sick at home (related or unrelated to coronavirus) before completing the delivery.
In the event any of the above situations are confirmed, our policy is to leave the delivery at the door or in an open garage, and not to enter the premises.
If our drivers are given verbal assurance that there is no risk to them entering your premises, we will deliver inside for standard access only. Please understand for safety reasons our drivers will need to keep their shoes on when delivering. If you prefer our drivers not to enter your premises, they can also leave the items at the door for you.
For social distancing and handling reasons, we will no longer be asking you to sign for the delivery. A verbal ‘ok’ will be noted by the driver as an acceptance/check you have all your items.
We thank you in advance for your understanding; this procedure is subject to further review should the situation regarding Covid-19 change.
Kind Regards : Management , The Design Store
Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.
For deliveries nationwide, we charge a non-refundable delivery fee that is calculated based on the items in your cart and your delivery location.
Fragile goods such as Mirrors & Glass Art can be delivered at a furniture rate - as the nature of these items prevent them from being deliverable by a courier service.
Larger homeware items may also have an extra surcharge due to their size. This will be calculated at checkout.
This service is only available within New Zealand. All terms & conditions are valid for online purchases only.
Once an order has been dispatched it cannot be cancelled. If you need to cancel your order and you have not received notification that it is on its' way to you, please contact us on 0800 449 922 and we will endeavour to arrange cancellation where possible.
We currently offer a Click & Collect service from our Northcote distribution centre only. We will email you once all your items have been gathered at our distribution centre and are ready to be collected, please allow up to 7 days for this.
We aim to dispatch web orders within 5 working days but due to our stock being spread out among 6 stores this can sometimes take longer to gather all the stock and send out to you.
Online shopping is only available within New Zealand.
Unfortunately we are unable to ship to other countries at this time.
Returns policy (Online only)
Importers NZ Limited trading as The Design Store is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in its original condition (unworn with packaging/labels attached) within 14 days of receipt, with proof of purchase. We will happily exchange your purchase. Alternatively you can exchange online purchases at any one of our 6 Auckland stores, simply bring your packing slip or confirmation email with you as proof of purchase. Importers NZ Limited trading as The Design Store has the right to decline returns if the product is not returned in its original condition or returned outside of the 14 day period. Please be aware any delivery fee incurred is non-refundable.
How to return product
You can return product to any Importers NZ Limited trading as The Design Store
branch providing all the terms and conditions of our returns policy have been met. Please return the product with the purchase confirmation letter as your proof of purchase. You can find your nearest store here.
You can return product by courier to the Webstore providing all the terms and conditions of our returns policy have been met. Please return the product with the purchase confirmation letter as your proof of purchase.
Please send the parcel to:
21 Kawana Street,
*Postage charges on returns are non-refundable.
We will process your exchange or refund within 10 working days of receipt of your parcel.
The Design Store does not accept responsibility for items lost in transit while being returned. We recommend that you use a postage service that provides tracking and delivery to the door.
If you receive faulty or incorrect product, please contact us
Or email us at firstname.lastname@example.org Please quote your order number. We will arrange to rectify the problem.